Basic details about our booking, payment, food and complaints policies are details below. Just so you know what we are about and what we commit to.
Confirm that the dates you wish to stay are still available. This can be done by using the Availability Calendar or you can Contact Us direct.
If the dates you require are available and you wish to book, we will provisionally book your room, you must fill in your contact details including email, we will reserve and hold your room. Payment of deposit ( 50% ) may be required May-Nov for long stay bookings, but we will contact you electronically to confirm if that is the case. If we do not make contact - don't worry your room is reserved for you, as per your confirmation email.
If you need to cancel your trip, call or email at earliest opportunity, refund policy is detailed in our cancellation policy below.
We would advise that guests take holiday insurance to cover any problem resulting from loss of deposit or balance.
Should a deposit be required, the balance must be paid within 2 weeks of request. If it is not received by that time then will reserve the right to re-let the room.
If you find it necessary to cancel your reservation, we make the following charges:
Up to 4 weeks - no cancellation charge
2 - 4 weeks - 50% of the rate charged
1 - 2 weeks - 75% of the rate charged
less than 1 week - Full charge
A credit or debit card is required to secure your reservation at Balmacara Mains Guest House, (when reserving third parties please refer to their terms). There will be no cancellation charge if a booking is canceled before 10:00 hotel local time (GMT) 4 days before your date of arrival. If the booking is canceled later, or in the case of a no-show, the first night will be charged in full.
I. The Balmacara Mains Grounds are large and unfenced you are able to use them on the condition that you are aware of the dangers to pets and children. Children must not play unsupervised in the grounds. The beach front access can be used but Balmacara Mains can't be responsible for your welfare there.
II. We regret that NO pets are allowed within the building. Pet owners should call to discuss arrangements
III. The house is a Non-Smoking property, and no smoking is allowed in any part of the building. Sorry for any inconvenience.
IV. The house must be left in a clean and tidy state. Although cleaning at the end of your stay is our responsibility, ‘property’ left in an unacceptable or broken condition will be your responsibility.
V. Checkout anytime up till 11am. Longer stays and groups are negotiable, please feel free to contact us for further information.
We aim to provide you with the best quality, fresh and locally sourced food available.
If you have any dietary requirements, please let us know in advance to ensure that we are able to fully cater for your needs. Due to our location it can, at times, be difficult to source certain items without prior notice.
We are committed to providing all customers with the best experience possible. We will do the utmost to ensure you enjoy your stay with us and make your experience of a Highland vacation a memorable and pleasant one.
If you voice any concerns or specific requirements to us, we will do everything we can to resolve them or to meet your expectations during your stay.
However, if this is not done to your satisfaction, we have feedback cards within our rooms or you can email us directly to draw our attention to your experiences and to ensure that we improve our service in the future.
If you would like to make a complaint, please speak email us at firstname.lastname@example.org
Or write to us at; Iain Craig, Balmacara Mains, By Kyle, IV40 8DN
We will endeavor to respond within two working days of receiving your complaint.
Balmacara Mains is the trading name for Blackstream Ltd
We use Arran Aromatics products, along with as much local produce as possible. We only use proper Stornaway MacLeod's black pudding too.
So... we are hiring. If you're looking. We are asking.
Details are below, with download-able application forms containing information about how to send your application to us.
We are looking for people who love breakfast as much as we do. Who will bring ideas, enthusiasm and a passion for the best cooked eggs!
Everyone in our team of staff work as hard as each other. They are all part of making Balmacara what it is. Hard working, motivated and a positive energy would be the ideal fit.