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FAQs

OUR POLICIES

  • Booking policy

    Confirm that the dates you wish to stay are still available. This can be done by using the Availability Calendar or you can Contact Us direct.

    If the dates you require are available and you wish to book, we will provisionally book your room, you must fill in your contact details including email, we will reserve and hold your room. Payment of deposit ( 50% ) may be required May-Nov for long stay bookings, but we will contact you electronically to confirm if that is the case. If we do not make contact - don't worry your room is reserved for you, as per your confirmation email.

    If you need to cancel your trip, call or email at earliest opportunity, refund policy is detailed in our cancellation policy below.ᅠ

    We would advise that guests take holiday insurance to cover any problem resulting from loss of deposit or balance.

    Should a deposit be required, the balance must be paid within 2 weeks of request. If it is not received by that time then will reserve the right to re-let the room.

  • Cancellation policy

  • Food policy

  • Complaints policy

  • Terms & Conditions

    I. The Balmacara Mains Grounds are large and unfenced you are able to use them on the condition that you are aware of the dangers to pets and children. Children must not play unsupervised in the grounds. The beachfront access can be used but Balmacara Mains can't be responsible for your welfare there.

    II. We regret that NO pets are allowed within the building. Pet owners should call to discuss arrangements

    III. The house is a Non-Smoking property, and no smoking is allowed in any part of the building. Sorry for any inconvenience.

    IV. The house must be left in a clean and tidy state. Although cleaning at the end of your stay is our responsibility, ‘property’ left in an unacceptable or broken condition will be your responsibility.

    V. Checkout anytime up till 11am. Longer stays and groups are negotiable, please feel free to contact us for further information.

    Please
    Contact Us if you have any questions.

    Balmacara Mains is the trading name for Blackstream Ltd

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